Support

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions → Nimbus and tap Cancel Subscription. In the App, Settings → Manage subscription (Ayarlar → Aboneliği yönet) opens the same screen. Cancellation takes effect at the end of the current period, and you keep Premium until then. Cancel at least 24 hours before the period ends to stop auto-renewal.

How do I restore my purchases?

If you switched devices or reinstalled the App, make sure you are signed in with the Apple ID you used to subscribe. Then open Settings → Go Premium (Ayarlar → Premium'a geç) in the App and tap Restore (Geri yükle) at the bottom.

How do I delete my account and data?

In the App tap Settings → Delete account (Ayarlar → Hesabı sil) and confirm. Your account, all courses, notes, flashcards and uploaded files are deleted immediately and permanently. This cannot be undone. If you cannot access the App, write to mee.cansev@gmail.com from the email address linked to your account.

Deleting your account does not cancel your Apple subscription; cancel it separately as described above.

Can I get a refund?

Payments are taken by Apple, so Apple handles refunds. Sign in with your Apple ID at reportaproblem.apple.com and select the purchase to request a refund.

Are my files used to train AI?

No. Your content is processed through Google Cloud Vertex AI and, under the Google Cloud terms, is not used for model training. Details: Privacy Policy.

I found a mistake in a note

Notes are AI-generated and may contain mistakes, so always verify important information against the source. If you see a recurring or serious error, write to us and we will try to fix it.