Support

How do I restore my purchases?

If you switched devices or reinstalled the App, make sure you are signed in to the App Store with the Apple ID you used to buy Premium. Then open Settings → Go First Class in the App and tap Restore at the bottom. Premium is also linked to your Focus Fly account, so signing in with the same Apple or Google account may be enough.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone go to Settings → [your name] → Subscriptions → Focus Fly and tap Cancel Subscription. Cancellation takes effect at the end of the current period, and you keep Premium until then. Cancel at least 24 hours before the period ends to stop auto-renewal. Lifetime is not a subscription, so there is nothing to cancel.

How do I delete my account and data?

In the App tap Settings → Delete account and confirm. Your flights, statistics, passport, achievements and profile are deleted immediately and permanently. This cannot be undone. If you see "Re-authentication required", sign out, sign back in and try again. If you cannot access the App, write to mee.cansev@gmail.com.

Deleting your account does not cancel your Apple subscription; cancel it separately as described above.

My flight didn't save while the app was in the background

You can leave the App during a flight; it keeps counting in the background, and even if iOS closes the App, the flight resumes where it left off when you open it again and lands if the time is up. A flight is saved to your account when the landing screen opens, so open the App once after the flight ends while you are online.

To end a flight yourself, use the flight screen instead of swiping the App away in the App Switcher. If a flight is still missing, write to us with its approximate date and time.

How do I change the app's language?

In the App tap Settings → Language and pick a language from the list (English, Türkçe, Deutsch, Español, Français, Italiano). On first launch the App picks a language based on your device settings.

Do I have to allow location access?

No. Location is used only on your device to find the nearest departure airport and is never sent to our servers. Without it, you can pick any airport on the map. Details: Privacy Policy.

Can I get a refund?

Payments are taken by Apple, so Apple handles refunds. Sign in with your Apple ID at reportaproblem.apple.com and select the purchase to request a refund.